Available for select opportunities

I solve technical problems and build useful digital products.

I’m Alonzo Smiley, an Indianapolis-based technical support specialist and full-stack developer focused on dependable systems, thoughtful interfaces, and clear customer experiences.

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01 About

Technical support thinking, developer execution.

I enjoy working where people, systems, and technology meet. My experience spans production support, troubleshooting, customer communication, data analysis, and application development.

I bring a practical approach to every project: understand the real problem, communicate clearly, build the simplest reliable solution, and leave the system better documented than I found it.

8+Years across technology and operations
3Core strengths: support, data, development
1Goal: make technology easier to use
02 Experience

Experience built around reliability and problem-solving.

Dec 2024–Present Raleigh, NC

Data Support Analyst / Technical Support Specialist

Quinsite

  • Investigate application, database, and production support issues.
  • Prioritize incidents based on business impact and customer urgency.
  • Troubleshoot SQL and data integrity problems across enterprise systems.
  • Partner with engineering teams to diagnose and resolve software defects.
  • Communicate technical findings and resolution updates to customers and stakeholders.
Aug 2016–Dec 2024 Indianapolis, IN

Software Developer Intern

Reindeer Logistics

  • Developed internal applications using C#, ASP.NET, SQL, and Tableau.
  • Built reports and dashboards to support business operations.
  • Worked with stakeholders to translate business requirements into software solutions.
  • Maintained existing applications and implemented feature enhancements.
03 Selected work

Products designed around real people and real workflows.

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01

Full-stack product

Tipsyverse

A cocktail discovery platform where users can explore recipes, save favorites, comment, and interact with original drink content.

  • MongoDB
  • Express
  • React
  • Node.js
  • Redux
02

Operations platform

Sure Industry

An internal job-management concept for service teams to track work orders, employee activity, project photos, approvals, and customer updates.

  • MERN
  • Role-based access
  • Workflows
Search local businesses
03

Community platform

Greenbook

A local business discovery and growth platform centered on search, reviews, memberships, education, networking, and community support.

  • Product strategy
  • Marketplace
  • Community
04 Capabilities

A practical toolkit for support and software work.

01

Technical support

Issue triage, root-cause investigation, incident communication, documentation, and customer-focused troubleshooting.

02

Application development

JavaScript, React, Node.js, Express, MongoDB, C#, ASP.NET, REST APIs, responsive HTML, and modern CSS.

03

Data & platforms

SQL, Tableau, Salesforce administration concepts, data validation, reporting, and process improvement.

04

Collaboration

Clear written communication, stakeholder translation, cross-functional teamwork, prioritization, and reliable follow-through.

05 Contact

Let’s build something useful.

Have a support engineering opportunity, development project, or idea worth discussing? Send me a message.

I'll get back to you as soon as possible.